Returns & Exchanges
At O'Malley Musical Instruments, we want you to be completely satisfied with your purchase. If your instrument does not meet your expectations, you may return it within 30 days of delivery for a refund or exchange.
Request Authorization
Contact our support team via email to obtain a Return Merchandise Authorization (RMA) number and detailed shipping instructions.
Pack with Care
Securely place the instrument in its original hardshell case and original shipping carton, ensuring all accessories and mouthpieces are included.
Ship the Item
Affix the provided return label to the package and drop it off at any authorized carrier location, ensuring the RMA number is clearly marked on the exterior.
Inspection and Refund
Once our technicians verify the instrument's condition, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing