Frequently Asked Questions
Everything you need to know about your musical journey with O'Malley.
How do you ensure the quality of your instruments before shipping?
Every instrument at O'Malley undergoes a rigorous multi-point inspection and professional setup by our expert technicians to ensure it is play-ready the moment it arrives at your door.
What is your return policy for musical instruments?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you can return it in its original condition for a full refund or exchange, minus shipping costs.
Do you offer financing options for high-end instruments?
Yes, we partner with several financing providers to offer flexible monthly payment plans, allowing you to invest in a professional-grade instrument while staying within your budget.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your gear sooner.
Do O'Malley instruments come with a warranty?
All new instruments include a one-year manufacturer's warranty covering defects in materials and workmanship. Many of our premium brands offer extended coverage beyond the first year.
Can I track my shipment once it has left the warehouse?
Absolutely. Once your order is processed, you will receive an automated email containing a tracking number and a link to monitor your package's progress in real-time.